About Us Disclosure Your Privacy
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Our Privacy Commitment Summerland Credit Union respects your privacy and will look after your personal information. Personal information is information held by us about you. This may include (but is not limited to) information such as your name, address, date of birth or occupation, tax file number, credit record and transaction history. We are committed to a duty of confidentiality and will comply with all privacy laws. We will only use your personal information when responding to your request, e.g. taking applications, managing your membership, opening accounts and providing or giving information on our products and services. Collection and use of personal information We collect, use and store personal information that you give us to provide the products and services we offer. These may include:
Some laws require that we collect certain information before we can provide you with our products and services. For example we must identify you before you can open a savings or deposit account. We must obtain a credit report before we can lend you money. We will only ever use such information for the purpose that it is obtained. If we receive information from third parties we will tell you so. If we use agents or third party contractors, e.g. mailing houses or information technology consultants, they must comply with our privacy policy. We may also share information with solicitors and valuers to help provide you a service. Providing your personal information to other organizations - solicitors We may provide information to other parties if we are compelled to do so by law (e.g. under subpoena) or have a duty to the public to do so. Information may also be disclosed if it is deemed to be in the proper interests of the credit union or if consent has been provided by a member. We may also exchange your information to help detect or prevent fraud and other criminal activity. We will only use and disclose tax file and Medicare numbers as required by law. Member’s personal information may be provided to a third party for the purpose of verifying your details to meet the compliance obligations under the AML/CTF Act legislative requirements. Marketing consent From time to time, we may use personal information to inform you about new products and services available from Summerland, or other businesses with which we have a relationship. If you do not wish to receive this information you can contact us by phoning 1300 802 222 or by using our contact form. If you prefer to receive your statements, newsletters and other material electronically, you can register for eStatements through our Internet Banking service. Once a member lets us know that they no longer wish to receive this information, we will stop sending it. You can change your mind about receiving information about our products and services at any time. If the law requires us to provide our customers with information about our products or services, we will provide that information even if a member has elected not to receive information about our products and services generally. Security of your personal information The security of information is important to us and we take all reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Some of the ways we protect personal information include:
Access and changes to your personal information You can contact us at any time to access your personal information. Depending on the amount of information requested we may charge you an access fee. We will handle requests for access to your personal information in accordance with the National Privacy Principles. We will deal with all requests for access to personal information as quickly as possible. We may refuse you access to personal information in some circumstances, such as where the information relates to anticipated legal proceedings or the request for access is unreasonable and vexatious. If we deny or restrict access, we will explain why. We wish to ensure that your personal information is accurate, complete and up to date. If you request us to do so, we will amend any personal information about you that is inaccurate, incomplete or out of date. Contacting us Should you require further information about our Privacy Policy or access to your personal information, please contact our Risk and Compliance Coordinator on 1300 802 222 or by using our contact form. Any updates or amendments to our privacy policy will be posted on our website.
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