On behalf of the team here at Summerland Credit Union our thoughts are with you and our communities during this incredibly sad and stressful time.
We understand many of our customers may be experiencing unforeseen challenges during this natural disaster and we want you to know that we are here to help.
We’ve developed a Disaster Relief Package to help our customers who may face difficulty in meeting loan repayments and need access to additional funds. Relief options include:
- Payment relief on home loans
- Free redraw (staff assisted) on all home loans
- Free replacement cards and cheque books
- Waiving fees for restructuring business loans
- Waiving fees for accessing term deposits early
To access any, or all, of these Disaster Relief Package options call the Contact Centre on 1300 802 222.
A Community Banking Hub has been established at Southern Cross University in Lismore, to provide banking services to the community in response to the devastating impact of the floods on the Northern Rivers.
The Community Banking Hub will be located at the Goodman Plaza at Southern Cross University on Military Road, East Lismore and will be open from Monday 7 March from 9am-5pm. The hub will be home to G&C Mutual Bank, Greater Bank, Newcastle Permanent, BCU, Southern Cross Credit Union and Summerland Credit Union.
IAG Insurance Claims
The Property Assessment team and locally based Assessors have increased resources to support the high call volumes. The Claims team are also reviewing and prioritising claims for vulnerable customers and escalating those with immediate needs. If customers have been impacted by the recent severe weather, they can contact the Claims team on 13 24 80.
Australian Government payments
If you’re directly affected by this declared disaster, the Australian Government have lump sum payments and ongoing, short term allowances to help you. You may be eligible for more than one of these.
Read about additional help and where to find services if you’ve been affected by a natural disaster.
Check if you’re eligible for a Disaster Relief Grant from the NSW Government.
Visit Services Australia or call 180 22 66 for more information.
