Summerland Credit Union Privacy Policy

Summerland Credit Union Privacy Policy

for Australian Privacy Principles and Credit Reporting

Our commitment
We value your trust in us as a customer-owned banking entity. It is important for us to keep your information secure. As a customer-owned banking entity, it is also important for us to keep your information confidential. To achieve this we will comply with the Privacy Act 1988, the Australian Privacy Principles (APPs) and the Privacy (Credit Reporting) Code 2014.

The Privacy Act sets out how we are to collect, use, disclose and store personal, credit and credit eligibility information. The Privacy Act also requires us to have a privacy policy.

We may also, with your consent and authority, deal with your personal information under the Consumer Data Right (CDR) regime. For more information about how we collect, use, hold and disclose CDR Data under the CDR regime, see our CDR Policy.

Outline of our Policy
Our Policy sets out:

what information we collect and hold
how we collect information
when you apply for a loan - what information we use from your credit report
why we collect, hold, use and disclose your information
how we hold information
in what overseas countries we are likely to disclose your information
how you can access your information
how you can correct your information
how you can make a complaint
how we deal with your complaint.

Information we collect and hold
We will collect and hold:

your name, date of birth and evidence of identity
your tax file number
passwords, passcodes and secret questions used to confirm your authorisation of a transaction
credit and debits to your accounts.
information about your membership of a trade union or professional association which is a requirement for you to be come a member

When you apply for a loan we will also collect and hold:

information about your financial position
your current credit history.

We will only collect information that is related to our providing, or arranging others to provide:

banking products and services
financial advisory services
financial accommodation
general insurance
travel services.

How we collect your information
We will collect information about you and your financial position from you directly.

When you apply for a loan, we will collect information about your credit history from a credit reporting body.

What information do we use from your credit report?
We use your credit report to check if what you have told us about your financial history is correct.

We look at the following information:

what are your current loans
what loans have you applied for
if available, your repayment history on any loans and your default history
any payment defaults reported by service providers such as telcos and energy companies
whether there are any Court judgments against you
whether you are, or have recently been, a bankrupt
whether you have committed any serious credit infringements.

Your credit report will usually only contain information from the past 5 years. It may contain information from up to the past 7 years if you have committed a serious credit infringement.

We may ask you to explain why your credit report differs from what you have told us about your financial history.

Why we collect, hold, use and disclose personal information
We collect, hold and use your information for a number of reasons, such as to:

provide customer benefits, financial services and products or information about those benefits, services and products
give you information about financial services and products from third parties we have agreements with
conduct market and demographic research in relation to the products and services our customers acquired from us.

We also collect, hold and use personal information as required by law, for example:

for our register of members
to verify your identity
to assess your capacity to pay a loan.

We collect, hold and use your information:

when you apply for a loan – to establish your eligibility for a loan and your capacity to repay
when you have a loan with us – to disclose the following information to a credit reporting body:

the fact that you have applied for a loan
details of the loan, when approved
when payments are due
whether you have paid on time
when you actually paid.

We disclose your information to other entities such as:

entities that verify identity
providers of payment and card services, when you make a transaction using a payment service or a card
entities that help identify illegal activities and prevent fraud
lawyers, conveyancers, accountants, brokers and agents who represent you
contractors for statement printing and mail out, card and cheque production, market research or direct marketing
affiliated product and service suppliers to provide information to you about their services and products
credit reporting bodies and other financial institutions that have previously lent to you
persons you use as referees
for property loans – property valuers and insurers
mortgage documentation service
trustee and manager of securitised loan programs
any proposed guarantor of a loan
debt collection agencies, lawyers, process servers
our auditors.

We may disclose your personal information to a lenders mortgage insurer - Helia - if we decide to insure the loan.

We will also disclose your information to law enforcement and government agencies as required by law.

How we hold your information
We hold your information in our banking system. We have security systems to guard against unauthorised access. We also limit access to our employees on a needs basis.

We will destroy or de-identify information when we no longer need it.

Disclosure to overseas recipients
We currently disclose limited information to overseas recipients in Great Britain for the Verified by Visa product. Otherwise we do not disclose any other information to overseas recipients.

How you can access and / or correct your information
You can request access to your information at any time. If the information we hold is incorrect, you can request us to correct it.

You can make a request by contacting us, by visiting one of our branches or by telephone. Contact details can be found on our website at summerland.com.au.

We do not charge you for making a request to access your information. However, if you would like to access your information, a fee may be chargeable. This fee will depend upon the amount of information you are requesting access to and we will disclose the estimated costs before we provide access.

AdRoll
To help us more effectively advertise to existing and potential customers, Summerland makes use of AdRoll’s remarketing service. Via the use of cookies and a tracking pixel, AdRoll tracks when visitors to our site visit certain pages. This information may be used to build a profile of your interests and show you relevant advertisements on other sites.

Please check AdRoll’s Privacy Notice to find out more.

Find out how to opt out of personalised marketing here.

Making a complaint
You may make a complaint to us if you consider that we have not complied with the relevant provisions of the APPs or relevant credit reporting provisions the Privacy Act.

You can complain:

in person at one of our branches
by calling us on 1300 802 222
by email at privacy@summerland.com.au
in writing to:

Privacy Officer
Summerland Credit Union
PO Box 657
Lismore NSW 2480

We will deal with your complaint under our internal dispute resolution process. We will send you a letter detailing the dispute resolution process when you make your complaint.

We are also part of an external dispute resolution scheme. If you are not satisfied with how we handled your complaint, you can take the matter there. We will tell you at the time how you can contact the external dispute resolution scheme.