To protect our customers from the risk of fraud, we have introduced a new security notification. The email notification is to alert customers when a login to internet banking or the app has been detected from a different browser or device.
An example of the email you may receive is below:
The feature relies on browser and device information, saved in a cookie stored on the device, to remember the user at each login. The notification is triggered if a login is detected from a different browser or device. If the browser is operated in private mode, the information is not stored – this means the browser or device is not recognised at next login and a notification is triggered. Similarly, if device cookies are actively deleted, a notification is triggered.
Q: Why does the notification say the browser is Chrome when I use Microsoft Edge?
A: Some browsers, including the latest version of Edge, are based on Google’s ‘Chromium’ software, which has led to a carry through of ‘Chrome’ for Edge users.
Q: The time displayed on the notification doesn’t align with my session?
A: The time is displayed in Australian Central Time (South Australia).
Q: I have received a notification that I logged in, but I assure you I didn’t.
A: Did you share your credentials with someone else; or link your internet banking with accounting software? It is important you do not share your user details, to avoid potential fraud.
Q: Why do I receive a notification every time I log in?
A: Your browser or device is identified through information stored in a cookie on your device. If you operate in private mode, the information is not saved – your browser or device is not recognised at next login, and this will trigger a notification.
Q: I haven’t changed browser nor device. Why did I receive a notification?
A: Your browser or device is identified through information stored in a cookie on your device. If you actively clear your cookies, the stored information is deleted – your browser or device is no longer recognised, and this will trigger a new notification.