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Security Hub

Welcome to the

Summerland Bank

Security Hub.

Stay safe online with Summerland

Stay informed of security threats while learning about the steps we take to protect you on our Security Hub.

If you believe you may have been caught by a scam or suspect fraud on your account:

  • Contact us on 1300 728 728 during business hours or 0467 953 309 (8am – 6pm weekends & public holidays) and report your situation.
  • You can report your card as lost or stolen 24/7 in our App, through Internet Banking, or by phoning 1300 728 728.
  • Don’t delay – as the quicker you let us know, the faster we can help protect you.

Arm yourself with knowledge and confidently safeguard your online presence.

At Summerland Bank, we understand that your hard-earned money deserves the best protection. We take that responsibility seriously, and have designed our Security Hub to equip you with the tools and understanding to help safeguard your financial assets from unauthorised access. Check out our library of security content below and empower yourself to help keep your money safe.

Scams.

At Summerland Bank, we’re serious about safety. Empowering our customers to recognise scams is a crucial part of this. Scammers employ various techniques to deceive you, aiming to steal your money, access your devices, or compromise your identity.

Here’s what’s important:

Stay vigilant. Be cautious of unfamiliar requests or offers. Verify their legitimacy and seek advice from trusted sources if unsure.

Independent verification. If you didn’t initiate a request, treat every email, text, letter, phone call, or social media ad as a potential scam until you verify through official channels.

Remember, knowledge is your best defence. 

Staying safe online.

Do you want to be prepared and stay safe online?

Familiarise yourself with the tactics fraudsters use and learn to recognise red flags. Knowledge is your armour against scams.

Awareness is our best defence, so arm yourself with information and you’ll be well-prepared if a scammer tries to deceive you.

Stay up to date.

Bookmark this page on your desktop browser by pressing “CTRL” or “COMMAND” + “D” on your keyboard and visiting regularly to stay scam savvy. Summerland Bank also regularly updates our customers through our Mobile App, email communication and our branches.

Common FAQs.

The answers to the questions we hear the most, in easy-to-understand language.

Your safety and security is a top priority and we make every effort to ensure your money is protected using robust encryption software and advanced security measures. If you have a security concern, please reach out to our Contact Centre on 1300 728 728.

If you suspect a scam or fraudulent activity on your account, take action straight away:

Contact us on 1300 728 728 during business hours or 0467 953 309 on weekends and public holidays (8am—6pm) to report your situation.

If you didn’t initiate a request, treat every email, text, letter, phone call, or social media ad as a potential scam until independently verified.

To learn more, check out our page on “Recognising common scams”.

Robust encryption: We’ve wrapped your funds in layers of digital armor. Our encryption software ensures that your transactions are as secure as a bank vault.

Two-factor authentication: An extra layer of protection. When you log in, you’ll encounter a 2FA option to verify your identity. It’s like a secret handshake with your money.

Advanced security measures: We play defence and offence. Our proactive security protocols keep cyber threats at bay.

Change your passwords regularly, ideally every few months. A reminder in your phone or calendar helps make sure you do!

Yes! To enable 2FA on Internet Banking;

  1. Login to Internet Banking.
  2. Navigate to settings.
  3. Click on Secure SMS Management.
  4. Click on register.
  5. You will then be sent an secure SMS code automatically.
  6. Enter in the code on Internet Banking and click register to complete the process.

For the app;

  1. Open the Summerland Bank application.
  2. Click login on the app.
  3. Pop in your customer number and password.
  4. A 2FA code will be sent to you automatically.
  5. Then enter this back into the app to set up your app pin.

If you do not have access to secure SMS, we do offer a VIP Token option. If you’d like to find out more click here.