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Internet Banking and some features of our app will be unavailable due to scheduled maintenance on Saturday 4 May from 10pm until 5 May, 6am.  Please accept our apologies for any inconvenience caused.

Scheduled maintenance:  Internet banking and mobile app will be taking a short nap for some sprucing up between 4 May from 10pm through to 6am on Sunday 5 May. Thanks for your patience!

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Vulnerable Customers

Creating a more equitable and inclusive economy for all.

Vulnerable Customers

Creating a more equitable and inclusive economy for all.

Our commitment to community

As a customer-owned bank, it’s our job to be there for you — in the good times and the not so good. We also acknowledge that while some of our customers may need additional or specialised support, they are also proactive, resilient, and capable in their own right. Here’s why we care about supporting our community.

Seeing you thrive is our ultimate goal

Summerland Bank was created back in 1964 to strengthen and support the local community of the Northern Rivers NSW and surrounding regional areas. Seeing you thrive is central to our vision and how we measure success.

Looking after each other is who we are

We are, and always have been, an extension of our community. Above all, we are committed to looking after one another, because it’s the right thing to do. And it’s what we’ve always done.

It’s time for a braver kind of banking

Part of being a braver kind of bank is looking for solutions, even when it feels like there are none. We’ll work alongside you to navigate the ups and downs, and meet any accessibility needs you may have.

How we can help

Summerland Bank offers a range of support programs, tailored solutions, and dedicated assistance for our diverse community. It’s our goal to offer more of what you want, and none of what you don’t, to help you realise your potential and achieve financial freedom, whatever that means to you.

Accessibility features

We have a range of dedicated assistance available for community members with accessibility needs. From Closed Loop Hearing options to wheelchair access at all our branches , we want to make it as easy as possible to take action on your finances.

Interpreter services

Diverse groups of people from all over the world now call our region home. If you are more comfortable in a language other than English, we offer interpreter services to help you find the information you need.

Take into account the whole picture

Our friendly local team is committed to seeing the whole picture, and carefully considering your financial situation and context, so we can provide you with the best customer service possible.

Support for concession holders

We offer a no-fee Everyday Basic Account for those who hold a Commonwealth concession card and who meet other eligibility requirements, as well as modifications to a range of other banking products.

Hardship support

We leave no stone unturned to support our local community. Whether it’s waiving fees, deferring payments or switching products, there are plenty of ways we can help you through a tough time.

Ready to get started?

If you’re ready for a braver kind of banking, here are three ways to get started with Summerland Bank.

Visit a branch

Find your closest Summerland Bank branch and our friendly local team will be ready to help.

Reach out

Give our team a call during business hours (8:30am-5:00pm AEDT or Northern Rivers time, Monday to Friday) on 1300 728 728 and we’ll be ready to support you.

Schedule a free call back

Choose a time that works for you and our local team will give you a call.

A branch representative will call you back

Is there something else we can help you with?

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