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Confirmation of Payee

Confirmation of Payee

A new way to match recipient's account details before a payment is made.

Confirmation of Payee

A new way to verify recipient's account details before a payment is made.

What's it all about

Confirmation of Payee – Improving payment security

At Summerland Bank, we’re always looking for ways to enhance your banking experience. As part of an industry-wide initiative to improve the safety and accuracy of electronic payments, we’re introducing Confirmation of Payee.

Here's the overview

The new payments industry initiative allows every bank customer from all banks, including Summerland Bank, to see the name on the receiving Payee account before funds are sent, simply by using the intended recipient BSB and account number you’ve been provided.

This helps you feel more confident that your money is going where you intend it to and reduces the risk of mistaken or misdirected payments.

Minimises the chance of sending money to the wrong account.

This is a great step forward in helping reduce the chances of sending money to the wrong account by mistake. Supporting you with better, simpler banking.

Making payments safer and smarter

We’re making it even easier to bank with confidence – that’s why Summerland Bank is joining the Confirmation of Payee industry initiative.

Updates to our policies


Want to learn more? As part of implementing this initiative, we’ve updated our Terms & Conditions and Privacy Statement – effective from 30 June 2025.

Keeping you informed

As the Confirmation of Payee initiative continues to roll out, we’ll keep this page updated with the latest information and developments, so you’re always in the know and can stay confident when managing your payments.

Who is doing Confirmation of Payee?

All Australian banks must use Confirmation of Payee, though some will start using it sooner than others. 

Do you have questions?

We’ve listed answers to the most common questions below. If you have any other questions, feel free to contact one of our branches or our Contact Centre. You’ll find our contact details at the bottom of the page.

How to opt-out

Need to keep your account name private?

We understand that some customers may have valid reasons for choosing not to share their account name. If you’d prefer not to take part in Confirmation of Payee, you’re welcome to submit an opt-out request.

These requests will be reviewed upon receipt of the completed opt-out form and any required supporting documentation.

You can access the form here, which we will consider upon merit.

Access the form

Confirm who you're paying, before you pay.

Confirmation of Payee is an industry-wide service that matches the bank account details entered by a
payer with the account details held by the recipient’s bank and displays a match outcome to the payer.

How it works.

When you’re sending money to a business or person using their BSB and account number, Confirmation of Payee will check the account details you’ve entered with the account details held by the recipient’s bank and let you know the match outcome. This gives you the chance to decide what to do next. If
you think you’ve entered the account details incorrectly, you can confirm them with the intended
recipient before making the payment. Or if something doesn’t seem right, you can choose to cancel the
payment.

Match outcomes.

Match outcomes help you decide what you want to do next – and give you more confidence that the money you’re paying is going to the right account.

Account match

Account match means the details you’ve entered match the bank records of the intended recipient.

Close match

‘Close match’ means the details you’ve entered closely match the bank records of the intended recipient.

No match

‘No match’ means that the details you entered do not match the bank records of the intended recipient. 

Error

The service could not confirm the account details you entered match.

Frequently asked questions.

The answers to the questions we hear the most, in easy-to-understand language.

Confirmation of Payee is an industry-wide initiative that adds an extra layer of security when transferring funds to a BSB and account number. This service matches the account name, BSB, and account number entered against the records held by the recipient’s financial institution, notifying you whether the details match.

This can help you make informed decisions before processing payments, helping to reduce the risks of scams and mistaken transfers.

This service is provided by Australian Payments Plus, the organisation responsible for trusted payment solutions such as BPAY®, Osko®, eftpos®, PayID®, and PayTo®.

You won’t need to do anything. Confirmation of Payee will be available in your online banking once Summerland completes activation. When making or editing a payment to a BSB and account number, the match result will be shown before the transaction completes.

When making a payment to a BSB and account number, Confirmation of Payee checks the details you enter against the account details held by the recipient’s bank and gives you a match outcome. This helps you decide what you want to do next – and gives you more confidence that the money you’re paying is going to the right account. Once the account details have been verified by this check, a similar check may not be carried out for future payments.

Confirmation of Payee checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know if it’s a match, a close match or not a match at all.  All Confirmation of Payee information is passed securely between financial institutions to ensure your data remains confidential.

For personal accounts, the person who is paying you will be shown the account name only if it’s a match or a close match. If any of these details are incorrect, the account name will not be shown to protect your privacy.

If you’re a business or government account, the name will be shown to the payer, regardless of whether it’s a match or not.

Confirmation of Payee checks are done for all payments, both instant and scheduled for future payments, made to a BSB and account number unless the Payee has been previously validated. Checks also happen when you update your online banking address book.

‘Account Match’ – means the details you’ve entered exactly match the recipient’s bank details.

‘Close Match’ – means the details you’ve entered closely match the bank records for the intended recipient.

‘No Match’ – means that the details you entered do not match the bank records of the intended recipient.

Yes. Confirmation of Payee will never stop you from completing a payment. We encourage you to always take precautionary steps to make sure you know who you are paying, as scams or mistaken payments may be difficult to retrieve. 

To help with accurate and timely payments, you should share your account name, BSB and account number for your bank account. You can find your account name by logging into Internet Banking or using the Summerland Banking App.

This is especially important if you’re a business with an account name that differs from the name you’re using to take payments; for instance, where the trading name is different from your registered account name. Please only use the exact account name when providing the Payer with account details.

Names containing special characters like – or & will match even if those symbols are removed. For example, “O’Brien” can be entered as “O Brien” or “Obrien,” and “Paper & Pen” as “Paper Pen.”

If the account name is too long for the input field, let the recipient know and consider how best to proceed by contacting either one of our branches or the Contact Centre.  Our contact details are provided at the bottom of the page.

If you enter the wrong account details, you can end up sending your money to the wrong recipient, which can be difficult and time-consuming to resolve. Which is why it’s important to check the accuracy of the details before proceeding with payment.

Eligible customers may request to opt out of the Confirmation of Payee service. This means your account name and match outcome will not be displayed to payers and could impact the likelihood of the payer proceeding with the payment. To understand the opt out process and any implications, please discuss it with us at a branch of via our Contact Centre.

To ensure your name is accurate in the Confirmation of Payee service, please contact us, to ensure your account details are up to date.

Confirmation of Payee is rolling out at Summerland Bank in two parts.

Part One: Already completed – Making sure all customer account details are made available to other bank customers to confirm the payments are being sent correctly.

Part Two: To be completed by the end of September 2025 – Summerland Bank customers will be able to obtain match outcomes for payments they wish to make, to feel more confident that your money is going where you intend it to.

We understand some customers may have genuine reasons for not wanting to return their account name to the Payer. We refer to this as opt-out.

Requests to opt-out will be reviewed upon receipt of the completed form and any required supporting documentation. You can access the form here. After the form is submitted, we will consider the request based on the details provided. You can expect a response within 24 hours, either accepting or rejecting the request.

Confirmation of Payee is rolling out at Summerland Bank in two parts.

Part One: Already completed – Making sure all customer account details are made available to other bank customers to confirm the payments are being sent correctly.

Part Two: To be completed by the end of September 2025 – Summerland Bank customers will be able to obtain match outcomes for payments they wish to make, to feel more confident that your money is going where you intend it to.

BPAY and Osko are registered trade marks of BPAY Pty Ltd ABN 69 079 137 518

eftpos is a registered trade mark of eftpos ABN 37 136 180 366

PayID and PayTo are registered trade marks of NPP Australia Ltd ABN 68 601 428 737

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Welcome to Summerland Bank

At Summerland Bank, we’re more than just a financial institution; we’re a cornerstone of the vibrant Northern Rivers community. Established in 1964, we’ve been a trusted presence, embodying the spirit of community banking. As a customer-owned bank and certified B Corp, our roots run deep, and our commitment to sustainability has only grown stronger over the years.