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Internet Banking and some features of our app will be unavailable due to scheduled maintenance on Saturday 4 May from 10pm until 5 May, 6am.  Please accept our apologies for any inconvenience caused.

Scheduled maintenance:  Internet banking and mobile app will be taking a short nap for some sprucing up between 4 May from 10pm through to 6am on Sunday 5 May. Thanks for your patience!

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Contact us

Good old-fashioned customer service, the Summerland way.

Contact us

Good old-fashioned customer service, the Summerland way.

Get in touch

Summerland Bank is owned by customers, operated by locals, and driven by purpose. That means we’re always here to help, whether it’s a question about your home loan or a query about your internet banking. Here are a few free and easy ways to get in touch with us.

Overseas?
Use our call back feature.

Business hours

Refer to each branch page to see the business hours for your branch.

Head Office

Street address
101 Molesworth St Lismore NSW 2480

Postal address
PO Box 657, Lismore NSW 2480

Visit a branch

Find your closest Summerland Bank branch and our friendly local team will be ready to help.

Has your card been lost or stolen?

Report your card lost or stolen at any time using the Summerland Banking App or Internet Banking.

Alternatively, you can call us on 1300 728 728 during business hours.

For out of hours assistance relating to suspected fraud please call 0467 953 309

If you are overseas +612 6623 5498 or we can call you.

By phone

Give our team a call during business hours (8:00am-5:30pm AEST or Northern Rivers time, Monday to Friday) on 1300 728 728.

If you are overseas +612 6623 5498 or we can call you

Send us an email

Simply email [email protected] and we’ll be in touch.

Schedule a free call back

Choose a time that works for you and our local team will give you a call.

A branch representative will call you back

FAQs

Summerland Bank is customer-owned. That means, unlike the major banks, our profits don’t go to external shareholders. Instead, they are returned to our members in the form of better interest rates, lower fees, quality customer service, and meaningful investment into our region.

As part of our commitment to being visible and contributing members of the local community, we offer in-branch banking across the Northern Rivers NSW and South East Queensland regions. Providing employment for 100+ staff, and supporting local businesses, charities, clubs, and community associations in the region, all of our team is on-shore and that will never change.

Whether you live outside the Northern Rivers NSW and South East Queensland region, or you simply cannot make it to a branch in person but would like to speak to a real human, please call

Forms can be tricky, and sometimes it helps to have support on hand. If you require assistance when it comes to filling out a form for a banking or loan product, please contact 1300 728 728 or email [email protected].

Your safety and security is a top priority and we leave no stone unturned to ensure your money is protected thanks to robust encryption software and advanced security measures. If you have a security concern, please reach out to our friendly local team immediately on 1300 728 728.

We know times can be tough, often for reasons beyond our control. And even though our community is more resilient than most, that doesn’t mean we can’t be doing it tough. If you are experiencing financial hardship, the first thing you need to do is reach out to us. You can call our Member Finance Support team on 1300 364 799 or find your nearest local branch.

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