Committed to protecting our customers.
At Summerland Bank, we are committed to protecting our customers – especially those who may be vulnerable due to age, capacity, or reliance on others. We take proactive steps to detect and respond to financial abuse, particularly in cases involving Powers of Attorney or Financial Management Orders. Our staff are trained to recognise warning signs and act with sensitivity and diligence.
Signs of Financial Elder Abuse:
Financial elder abuse may be subtle or overt. Common indicators include:
- Unexplained or sudden changes in account activity
- A third party insisting on being present during banking interactions
- Pressure to share PINS, passwords, or online banking access
- Changes to account ownership, signatories, or contact details without clear explanation
- A customer appearing confused about transactions or account changes
- A customer expressing concern or discomfort about someone managing their finances
- A previously independent customer suddenly relying on another person for banking
- Refusal or delay in providing a valid Power of Attorney document
- Use of funds that appear inconsistent with the customer’s needs or lifestyle
- A customer being isolated from family, friends, or support services
How we can help.
- Review account and permissions
- Restrict or adjust access to protect your finances
- Support customers acting under a Power of Attorney or Financial Management Order
- Refer to legal and community support services
External Support Services
- Elder Abuse Helpline – 1800 353 374
- Compass – Information and resources on elder abuse
Need help now?
If you or someone you know needs immediate support, please contact us:
- Call us on 1300 728 728
- Visit your nearest branch
- Email us at contact@summerland.com.au
We are here to listen, support, and help you find the right solution.