A national widespread technology outage is currently affecting our Contact Centre and Branches. We’re investigating and hope to resolve this issue as quickly as possible. We apologise for any inconvenience this has caused.                   



News & Insights

For all the latest news and events

News & Insights

For all the latest news and events

How business email compromise scams can affect you.

Recently, a Summerland Bank customer fell victim to an email scam after paying a fake invoice received through email. Scammers had altered the bank details in the email and deceived the customer.

Staying scam aware means you stay scam safe. With the right knowledge, you can be equipped against scammers should you encounter them. This scam is known as a business email compromise, where individuals and businesses are targeted through email deception. There are typically two methods used:

  1. Invoice or payment fraud: Fraudsters gain access to a vendor’s email account, modify legitimate invoices, and send them to customers with altered bank details.
  2. Company impersonation: Scammers pose as trusted organisations in emails, often with professional-looking layouts and stolen logos, to request payments or payment detail updates.

Look out for these red flags:

  • Unexpected changes in bank details.
  • Urgent payment requests or threats of consequences for non-payment.
  • Emails from unfamiliar suppliers or differences in payment amounts.
  • Suspicious email addresses that don’t exactly match the supplier’s name.

Protect yourself:

  • Verify the legitimacy of messages through known contact details or official website.
  • Avoid clicking on email links or opening attachments.
  • Check for slight variations in email addresses compared to previous messages.

For more information, visit Scamwatch. Cybercrimes can be reported to cyber.gov.au, with reports forwarded to relevant officials.

More news and insights

Is there something else we can help you with?

A quick jump to content you may be interested in.