Online shopping continues to grow, and unfortunately, so do online scams. From fake parcel notifications to deceptive online stores, scammers are using new ways to trick people into sharing personal or banking information. Below, we look at some of the most common scams and discuss how to stay protected.
Parcel delivery scams
You might receive a text message saying your package couldn’t be delivered, even if you didn’t order one. It usually includes a link asking for payment or personal information.
Clicking that link can expose your details to scammers. Always track parcels using official apps or retailer websites, and avoid clicking on links in unexpected texts or emails.
Online shopping and social media ads
Fake online stores can look genuine, offer amazing deals, and disappear once payment is made. Many scams start from Facebook or Instagram ads. Before you buy:
• Check reviews and verify the website URL
• Avoid deals that seem too good to be true
• Look for clear contact details and refund policies
Marketplace scams
Platforms like Facebook Marketplace are popular, but they’re also a common target for scammers. They might pose as buyers, send fake Australia Post QR codes, or ask for deposits or payments before collection.
Never click on links sent by buyers or sellers, and don’t share personal or banking details. If someone insists on arranging shipping or pushes for quick action, treat it as a red flag. When possible, meet in person in a public place and use secure payment methods.
Remember, scammers rely on urgency. Take your time and double-check everything before you click or pay.
Fast facts
• Australians lost $174 million to scams in the first half of 2025 (ACCC, Aug 2025)
• Online shopping scams have been the most reported scam type in 2025 (SmartCompany, Aug 2025)
• Parcel delivery scams are among the five most common SMS impersonation scams (ACMA, Nov 2025)
Stop. Check. Protect.
If something doesn’t feel right, pause and check before you click, pay or share information.
For more resources visit our Security Hub or to report a scam, visit Scamwatch.gov.au.
