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Alstonville ATM update
Alstonville ATM update
Important information about the Alstonville ATM and your options for accessing cash.
What is happening?
The ATM at Alstonville Plaza is expected to be removed by 24 November 2026.
We know access to cash is important our Alstonville members, particularly those who regularly use this ATM, and we understand this change may cause inconvenience.
Our current arrangement for the ATM site is coming to an end and, despite our efforts, we have not been able to secure another suitable location in Alstonville.
To help with the change, we’ve provided information below about alternative ways to access cash and banking services locally, along with answers to some frequently asked questions.
Options for cash access
Bank @ Post – Deposit and withdraw at selected post offices using your Visa debit card. Find a participating post office at Bank@Post – Australia Post.
Supermarkets – Get cash out when paying for groceries at most supermarkets.
Major banks – Utilise ATMs from major banks such as Commonwealth, Westpac, NAB, ANZ, St George, Bank of Melbourne, and Bank SA at no cost.
All point ATMs – Summerland Bank customers can use All point ATMs in Australia without charge. These ATMs are all over Australia, find a location near you here.
Frequently asked questions
Why is the Alstonville ATM being removed?
The ATM at Alstonville Plaza is expected to be removed because our current arrangement for the site is coming to an end and, despite our efforts, we have not been able to find another suitable location in Alstonville. We know this ATM is important to members and local residents, and we’re committed to providing plenty of notice and support before the change takes place.
When will the ATM be removed?
The ATM is expected to be removed by 24 November 2026.
Is the ATM being removed because not enough people use it?
No. We recognise the ATM is regularly used by members and the wider community. The decision relates to a range of operational and location considerations rather than simply how often the ATM is used.
Is this because of the merger with Regional Australia Bank?
No. This change is unrelated to the merger and is specifically linked to the Alstonville ATM location. Bringing Summerland Bank and Regional Australia Bank together creates a larger mutual bank with greater capacity to support members and regional communities over the long term.
Will another ATM replace it?
At this stage, we have not secured an alternative ATM location in Alstonville. Our focus is on helping members understand the available options for accessing cash and banking services once the ATM is removed.
I rely on cash. What am I supposed to do?
We understand cash remains an important part of daily life for many people. Please get in touch with us and we’ll work through available options with you and help find the approach that best suits your circumstances.
Will the bank refund fees from another ATM?
No, there will not be a fee-refund arrangement, however, we encourage members to speak with us on 1300 728 728 so we can help identify the most practical and cost-effective options available.
Who can I contact for help?
If you have questions or would like assistance, please call Summerland Bank on 1300 728 728 to speak with a member of our team.